Refund Policy
Last updated: May 17, 2025
1. General Policy
At OGShopper, we want you to be completely satisfied with your digital purchases. However, due to the nature of digital products, we have specific refund policies in place to protect both our customers and our content creators.
2. Non-Refundable Products
The following digital products are non-refundable:
- Consumable digital goods (e.g., digital currency, in-game items, virtual credits)
- Digital products that have been downloaded or accessed
- Digital products that have been activated or used
- Digital products purchased during a sale or promotional period
- Digital products that have been partially consumed or used
3. Refund Eligibility
Refunds may be considered in the following cases:
- Technical issues preventing access to the digital product
- Duplicate purchases of the same product
- Unauthorized purchases made from your account
- Significant misrepresentation of the product's features or content
4. Refund Process
To request a refund:
- Contact our support team within 14 days of purchase
- Provide your order number and the reason for the refund request
- Include any relevant documentation or evidence
- Our team will review your request within 5-7 business days
5. Important Notes
- All refunds are issued to the original payment method
- Processing time for refunds may vary depending on your payment provider
- Access to the digital product will be revoked upon refund approval
- We reserve the right to deny refund requests that don't meet our criteria
6. Contact Us
For refund requests or questions about our refund policy, please contact us at: support@ogshopper.com